Refund policy

PLEASE READ OUR POLICY CAREFULLY AND PLACE ORDERS !

💎 Easy Exchange Policy – No Refunds, Only Replacements

🌿 Touchwood Store — Return, Exchange & Replacement Policy

At Touchwood Store, every piece of jewelry is handcrafted with love, care, and attention to detail. Each order goes through a thorough quality check before it reaches you.

We hope you adore your purchase, but in case something isn’t right, our policy ensures a fair, transparent, and smooth experience for you.

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📦 Exchanges & Replacements

• Please record an unboxing video while opening your package — this helps us verify any issues like damage or incorrect items.

• We accept exchange or replacement requests only in the following cases:

• If the product is damaged during transit

• If a wrong product has been delivered

In such cases, you can:

✅ Exchange it for the same item (if available), or

✅ Choose any other product of the same value from our website

• Exchange requests must be made within 24 hours of delivery by emailing us at touchwoodstore.in@gmail.com, along with the unboxing video and necessary details.

• The returned item must be in original packaging, unused, and free from any signs of wear or damage.

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💎 Our No-Refund Policy (With Flexible Alternatives)

Because our jewelry is handcrafted and often made to order, we do not offer cash refunds.

However, we deeply value your satisfaction — and to ensure you never lose the value of your purchase, we offer flexible alternatives.

If the same product is unavailable for replacement, you may:

✨ Choose another product of the same value from our collections, ensuring you always receive something you truly love.

This approach keeps our process transparent and fair — protecting the authenticity of our handcrafted work while ensuring every customer continues to experience the joy of Touchwood jewelry. 🌸

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🚫 Order Cancellations

• Once an order is placed, it cannot be cancelled, modified, or exchanged unless it meets the above exchange criteria.

• All discounted or sale items are final sale and are not eligible for return, exchange, or replacement.

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🌿 Our Promise

At Touchwood Store, we’re committed to making your experience warm and trustworthy.

Every piece you receive carries a story of craftsmanship, creativity, and care — and our team is always here to help you with any concerns, promptly and respectfully.

If you experience any issue while receiving your order, please reach out to us — we’ll ensure it’s handled with the same love we pour into every creation. 💛